TAG
explore
4 articles collected.
2026-09-22
K4 — Product Knowledge That Maintains Itself
K4 keeps the product knowledge base current through agentic fetch, a ledger applier, retrieval over pgvector, and MCP bindings — live end to end, serving the real database read-only.
2026-09-20
K1 — WhatsApp, Team Formation, and Segmentation
K1 is the delivery path — reps on their own WhatsApp business numbers (official Cloud API), human+agent team formation, and customer segmentation. Transport is live; the team and segmentation product surface is in design.
2026-09-19
K3 — Conversation Intelligence via Graph RAG
K3 makes every customer↔rep↔agent conversation searchable and reviewable through Graph RAG, with citations — a second, rep-scoped corpus with index-time privacy and retraction paths.
2026-09-17
K5 — Analytics as a Rendered Page, Not a BI Stack
K5 renders analytics as a page over the existing stores — conversation corpus, Kuai DB, and the CRM — with no warehouse, no BI stack, and no event pipeline.