FAQ
Curated answers — or ask OpenKuai from the home or Ask page.
How can my team adopt OpenKuai?Adoption starts with a self-hosted deployment. Your reps keep their own WhatsApp business numbers; your product knowledge is imported into Kuai KB from existing sources; then you switch on human+agent teaming and tune the policy engine per team.How does the OpenKuai WhatsApp agent work?Each sales rep gets their own WhatsApp business number on the official Cloud API. When a customer messages in a 1:1 thread, the agent answers from the product catalogue with citations, qualifies the enquiry, and escalates to the rep when needed. Sends are gated on a human authorisation row.What is Kuai KB?Kuai KB is OpenKuai's knowledge core — a product knowledge base maintained by agentic tooling, applied through an auditable ledger, and served read-only with a review board, chat, and full audit log. Agents query it over MCP with citations.What is OpenKuai?OpenKuai is a customer service agent and analytics system for sales teams. Each rep gets an AI agent on their own WhatsApp business number; agents answer product enquiries with citations, and a human stays the authorising party. It is self-hosted, so customer data stays in-house.Where does OpenKuai keep customer data?On your own infrastructure. OpenKuai is self-hosted — the customer corpus, sessions, and CRM all live on your node, and any relay that reaches WhatsApp carries ciphertext only. No third-party SaaS ever sees the customer data.