What is OpenKuai?
OpenKuai is a customer service agent and analytics system for sales teams. Each rep gets an AI agent on their own WhatsApp business number; agents answer product enquiries with citations, and a human stays the authorising party. It is self-hosted, so customer data stays in-house.
OpenKuai is a customer service agent and analytics system designed to work with both a company’s sales team and the leads and customers that team serves.
Four things, in the order a customer or a rep meets them:
- The sales team works where they already work — each rep on their own WhatsApp business number (official Cloud API), formed into human + agent teams.
- Customers get answered in the conversation they are already in — a 1:1 thread triggers auto-response and product enquiry from the catalogue.
- Every conversation is logged, searchable and reviewable — by humans and agents — through Graph RAG.
- Product knowledge maintains itself through agentic tooling that fits the team’s existing tools.
Agents are paired with reps — not a replacement for them — and a human remains the authorising party for anything a customer receives.