How can my team adopt OpenKuai?
Adoption starts with a self-hosted deployment. Your reps keep their own WhatsApp business numbers; your product knowledge is imported into Kuai KB from existing sources; then you switch on human+agent teaming and tune the policy engine per team.
OpenKuai is deployed self-hosted, on your infrastructure. A pilot has three steps:
- Onboard the reps — each rep’s own WhatsApp business number joins via the official Cloud API; identity binds through your directory groups.
- Feed the knowledge base — Kuai KB imports from the product sources you already have, with review and audit from day one.
- Pair the agents — human + agent teams go live with the policy engine set conservatively (drafts only, quiet hours, disclosure), then loosens as trust is earned.
Managers see their team’s conversations through review; admins manage roles through directory groups — one source of entitlement. Reach out via the contact on the About page to talk through a pilot.