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news
3 articles collected.
2026-09-23
Kuai KB Is Live — Serving the Real Database, Read-Only
The Kuai KB knowledge tier went live, serving the real database read-only behind a review board and audit log; the fetch tier lands sha256-checked records hourly.
2026-09-23
Inside the Enquiry Loop — What We Measured
The 1:1 WhatsApp enquiry loop was measured end to end, webhook to send, on the live channel. The transport is not the bottleneck; the time goes to knowledge-base coverage and model re-asks.
2026-09-18
One Bot per Rep — Why OpenKUAI Is 1:1-Only
OpenKUAI is 1:1-only by design — one agent per rep on the rep's own WhatsApp business number, with group chats out of scope. The 1:1 thread keeps session ownership, privacy and per-rep scoping simple.