Series 01
Research
Field notes and deep-dives into conversation intelligence, product knowledge graphs, data sovereignty, and the human+agent teaming model behind OpenKuai.
Featured Report
Welcome to OpenKuai
OpenKuai is a customer service agent and analytics system for sales teams. This site documents capabilities, research reports, deploy milestones, and builder notes.
One Registry Name per Service — the Networking Model
The OpenKuai networking model — three planes (bridge, tailnet, internet), a registry giving one name per service, and agents that are clients of everything and servers of exactly one thing.
Data Sovereignty by Architecture — Ciphertext-Only Egress
Data sovereignty is preserved architecturally — the egress relay that reaches WhatsApp carries ciphertext only; sessions and message content never leave the customer's own node.
Agents Draft, Humans Send
The OpenKuai policy engine — never-reply rules, quiet hours, rate limits, and disclosure — with every send gated on a human authorisation row. Agents draft; humans send.
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2026-09-23
Welcome to OpenKuai
OpenKuai is a customer service agent and analytics system for sales teams. This site documents capabilities, research reports, deploy milestones, and builder notes.
2026-09-21
One Registry Name per Service — the Networking Model
The OpenKuai networking model — three planes (bridge, tailnet, internet), a registry giving one name per service, and agents that are clients of everything and servers of exactly one thing.
2026-09-16
Data Sovereignty by Architecture — Ciphertext-Only Egress
Data sovereignty is preserved architecturally — the egress relay that reaches WhatsApp carries ciphertext only; sessions and message content never leave the customer's own node.
2026-09-15
Agents Draft, Humans Send
The OpenKuai policy engine — never-reply rules, quiet hours, rate limits, and disclosure — with every send gated on a human authorisation row. Agents draft; humans send.